Welcome to Ostinato Shipping, registered under CNPJ 32.072.576/0001-50, with headquarters at Rua Apeninos, 222 – Suites 1003, 1004 and 1005, Aclimação – São Paulo – SP – Brazil. Our commitment is to the integrity and security of our users’ and clients’ personal data. This Privacy Policy applies to all digital interactions carried out on our website http://www.ostinatoshipping.com.br/, associated services, mobile applications, and other digital platforms under our control.

By accessing and using our platforms, you acknowledge and agree to the practices described in this policy. We treat the protection of your personal data with the utmost seriousness and are committed to processing it in a responsible, transparent, and secure manner.

Definitions

• “Personal Data” means information that identifies or can identify a natural person.
• “Sensitive Personal Data” refers to information revealing intimate personal characteristics, such as racial or ethnic origin, religious beliefs, political opinions, genetic or biometric data.
• “Processing of Personal Data” refers to any operation performed on Personal Data, such as collection, recording, storage, use, sharing, or deletion.
• “Data Protection Laws” means all laws regulating the processing of Personal Data, including the LGPD (Brazilian General Data Protection Law – Law No. 13,709/18).

Data Collected and Purpose of Collection

We collect and process the following types of personal data:

• Information Provided by You: This includes, but is not limited to, first name, last name, email address, physical address, payment information, and any other information you choose to provide when creating an account, making a purchase, or interacting with our customer service.
• Information Collected Automatically: When you visit our website, we automatically collect information about your device and your interaction with our website. This may include data such as your IP address, browser type, device details, time zone, pages visited, products viewed, referring websites or search terms, and information on how you interact with our website.

Use of Cookies and Tracking Technologies

Ostinato Shipping uses cookies, which are small text files stored on your device, and other tracking technologies to enhance user experience on our website http://www.ostinatoshipping.com.br/, understand how our services are used, and optimize our marketing strategies.

Types of Cookies Used:

• Essential Cookies: Necessary for the operation of the website, enabling navigation and use of its features. Without these cookies, services such as shopping carts and payment processing cannot be provided.
• Performance and Analytics Cookies: Collect information on how visitors use our website, which pages are visited most often, and whether users receive error messages. These cookies are used solely to improve website performance and user experience.
• Functionality Cookies: Allow the website to remember choices you make (such as username, language, or region) and provide enhanced, more personalized features.
• Advertising and Social Media Cookies: Used to deliver more relevant ads and measure the effectiveness of advertising campaigns.

Purposes of Data Processing

The collected data is used to:

• Provide, operate, and improve our services and offerings;
• Process transactions and send related notifications;
• Personalize user experience and recommend relevant content or products;
• Communicate important information, offers, and promotions, according to your preferences;
• Conduct internal analyses to develop and improve our services;
• Comply with applicable legal and regulatory obligations.

Sharing and Transfer of Personal Data

We may share your personal data with third parties in the following circumstances:

• With service providers and partners who assist in our business operations, provided they comply with our data protection standards and applicable laws;
• To comply with legal obligations, respond to legal proceedings, or protect our rights and the safety of our clients and the public;
• In case of corporate restructuring, sale, merger, or asset transfer, ensuring that the receiving entity respects data privacy under equivalent terms.

Links to Third-Party Websites and Social Media

Our platform may include links to external websites of partners, advertisers, and suppliers. By clicking these links, you will be redirected to external domains governed by their own privacy policies, for which we are not responsible.

We recommend that you carefully review these policies before providing any personal data. Likewise, we do not assume responsibility for the privacy practices of third parties such as Facebook, Apple, Google, and Microsoft. We encourage you to review their privacy policies when using their services.

Data Subject Rights

You have several rights regarding your personal data, including:

• The right to access, correct, or delete your personal data;
• The right to restrict or object to processing;
• The right to data portability;
• The right to withdraw consent at any time when processing is based on consent.
• To exercise these rights, please contact us at contato@ostinato.com.br.

Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure. We are committed to notifying you and relevant authorities of any data breaches in accordance with applicable law.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The most current version will always be published on our website, indicating the date of the latest revision. We encourage you to review it regularly.

Contact

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at contato@ostinato.com.br. We are committed to addressing any issues related to the privacy of our users and clients.